Cancellation and Refund Policy - Mahadev Tours and Travels

Customer Transparency

Cancellation & Refund Policy

This policy outlines the cancellation guidelines, refund processing, and amendment terms for bookings made with Mahadev Tours and Travels.

📋 Please Note:

This policy should be read in conjunction with the specific cancellation terms, hotel policies, and fare rules shown on the customer's individual booking confirmation voucher or quotation.

1. Cancellation Request

Cancellation requests should be made in writing through the official contact details (email or registered phone/WhatsApp) provided by Mahadev Tours And Travels.
The effective cancellation time and date will be based on when the cancellation request is formally received and acknowledged by our travel desk, subject to supplier policies.

2. Cancellation Charges

Cancellation charges may vary by package, travel date, hotel category, transport provider, travel season, supplier rules, and the time remaining before departure.
Non-refundable hotel, transport, activity, safari permit, or third-party supplier charges will be deducted from any eligible refund amount.
Any applicable payment-processing, banking, or transaction gateway charges may also be non-refundable where actually incurred.

3. Refunds & Processing

Where a refund is approved, it will normally be processed after the relevant supplier refunds/adjustments are received and the final payable amount is calculated.
Refund timing may depend on the original payment method and standard bank or payment-provider processing timelines (typically 5 to 10 working days).
If the amount paid is fully consumed by supplier charges or cancellation fees, no refund may be due.

4. No-Show & Late Arrival

Failure to arrive for a booked service or tour departure without prior written notice may be treated as a no-show and may be non-refundable, subject to supplier terms.
Late arrival, missed sightseeing points, missed transport departures, or voluntary non-use of an included service generally does not create an entitlement to an automatic refund.

5. Changes & Amendments Instead of Cancellation

Date changes, passenger-name amendments, hotel modifications, or itinerary revisions may be possible depending on availability, seasonality, and supplier rules.
Any fare difference, amendment fee, or additional supplier charge arising from such changes will be payable by the customer.

6. Cancellation by Mahadev Tours And Travels

If a confirmed service must be cancelled due to circumstances beyond reasonable control (such as extreme weather, natural events, road blockages) or supplier failure, Mahadev Tours And Travels will communicate available alternatives or applicable refund/adjustment options.
The liability for refunds is limited to amounts actually recoverable from relevant suppliers, except where applicable law requires otherwise.